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Trusted Merle Dress Store



1.    Tracking in your account:

Login your JoyGown account to track your orders.

Order's status as below:

1)     On Shopping: Your order is currently incomplete, awaiting payment.

2)     Pending: Your order is currently incomplete, awaiting payment.

3)     Paid: Your order is complete, payment has been confirmed, we will process your order immediately.

4)     Shipping: Your order has been shipped to the shipping address you provided.


2.    By email:

Any questions please contact us via email:  or


3.    By Phone:

You can call us 86-592-5183012 for your order's status, do remember your order number. It is not easy for us to check your order status without your order number.


4.    Delivery Time:

     In Stock Items: 8-10 days

2)     Made-to-order Items: 15-20 days (processing time is 10-14 days, shipping time is 3-5 days)