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Trusted Merle Dress Store

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1. How can I check my order status?   

If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website. You can also contact our customer service representatives via email or Live Chat.

2. How much will the shipping cost? 

We have three shipping methods including expedited shipping, standard shipping and super saving shipping. You can enjoy free shipping more than $80.

3. How long is the delivery time?

For custom made items, the delivery time is 20-25 days, it includes the processing time (standard order: 10-14 business days; rush order: 5-8 business days) and the shipping time (3-5 business days).

For in stock items, the delivery time is 5-8 days, it includes the processing time (1-3 business days) and the shipping time (3-5 business days).

The sooner you place an order, the sooner we start preparing your dress. Thank you.

4. Where can you ship to?    

Our shipping is worldwide shipping. We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

5. What is your Return Policy?

If the dress you received has any problems, please feel free to contact our customer service within 3 days. They will be glad to help you.

6. Why haven't received confirmation email?

Our system will send you a confirmation email once you paid for the order, maybe it is in your junk emails, please check it. Thank you!

7. How much will the taxes, customs duties or fees?

About the other taxes, customs duties or fees, normally you don't need to pay it. We always mark customers' parcels as gifts, then it doesn't need taxes. But in some cases, there will be VAT or other taxes, customs duties or fees levied by the destination country. Additional charges for taxes or customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country. For more information, please contact your local customs. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

8. Why dresses have off color?

Color aberration exists due to the color effect by the PC monitor and weather condition. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped.

9. What kind of warranty or guarantee do you offer on your products?   

We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and never on purpose send out damaged or faulty goods. You also can look our facebook.

10. Is your size chart based on UK or USA standard?

Our size chart is made on our own, different from UK and USA size. You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.

11. Can you make any change of the dresses?

Our dresses are made to order except in stock dresses, our designer can make any change for you, just leave a message in ?special requirements?, then we will know it. Or contact our customer service.

12. If I order this dress in a standard size, can i return it if it does not fit? Or if I just do not like it?

If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you.

13. I placed my order and my payment just was not gone through?

Please do not worry. Just contact our customer service for help, they will give you a reply within 24 hours to sort the problems out or give you other methods for payment.