- Unpaid orders will be cancelled automatically after a few days.
- Orders cancelled within 24 hours after payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Orders cancelled beyond 72 hours after payment confirmation will be eligible for a partial refund consisting of full shipping fee and 30% of product purchase price.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please contact our customer service. Email: firstname.lastname@example.org .
Return or Exchange
If the shoes you received has any problems, please feel free to contact our customer service within 3 days after you sign for the parcel. They will be glad to help you.
- Defective, Damaged or Misshipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, you will be required to offer photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
- Sizing or Fitting Issues
If you know the EUR size you wear, please select the size directly. If you have no idea of the EUR size, please take the correct measure according to our measure guide and then select a correct size.
1. Item is not the size you ordered
If your item size is not the one you ordered, please contact our customer service (Email: email@example.com) firstly, we can help you to solve the matter. It can be returned or exchanged.
2. Item is the size you ordered but does not fit
Items that does not fit properly but it is the size you ordered cannot be returned or exchanged.
- Color Mismatch
Color aberration exists due to the color effect by the PC monitor and weather condition. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service (Email: firstname.lastname@example.org) to see if a return or refund is possible.